Working with

Free Home Energy Efficiency Report

Helping you save energy and money

We all know how important it is to try to save energy at home, but it can be difficult to know where to start. That’s why Santander has teamed up with Vibrant to offer their existing mortgage and personal current account customers a free comprehensive energy assessment. It’s called an EPC Plus, and is designed to take the guess work out of making energy-efficient changes to your home.

The EPC Plus will show you how efficiently your home uses energy, and will help you find improvements that could potentially save you money and make your property more sustainable.

You’re eligible if you have an existing Santander mortgage or personal current account. You can only claim one free EPC Plus assessment per property address registered on an existing Santander mortgage or personal current account.

Santander is the promoter of this offer, available nationwide. It is important that you read Santander’s offer terms and conditions carefully before applying, we recommend you also keep your own copy for future reference. The offer is subject to availability and may be withdrawn at any time without notice.

Request your free
EPC Plus today

What is an EPC Plus?

In 2007 the government made it a legal requirement for anyone selling, letting or building a property to have an Energy Performance Certificate (EPC) which measures the energy efficiency of a property and gives it a rating. That’s good to know, but what if your rating needs improving? That’s where an EPC Plus could help.

Following an EPC Plus assessment, you’ll have free access to Vibrant’s technical team to discuss recommendations, ask any questions and help identify any sources of funding like grants. They can then project-manage any works for you using their panel of carefully-selected contractors (Vibrant charges a fee for this, ask for a quotation). If you decide to use the project-management service, Vibrant will also provide a revised EPC free of charge once the work is complete. Your property’s new EPC rating will be valid for the next 10 years.

Any agreement for this service, the installation and performance of any subsequent works will be between you and Vibrant.

Notes for landlords

If you’re a landlord or if you’re considering becoming one in the future, the new EPC rating of your property may affect your ability to let the property out, for example, if your EPC rating is below the minimum standard required. It is important that you understand this impact when requesting an EPC Plus. If you are unsure on how an EPC could impact your property, we recommend seeking your own independent legal advice.

For landlords in England, Wales and Northern Ireland, there are also a number of situations where you may be able to claim exemptions (or identify funding solutions) from the Domestic Minimum Energy Efficiency Standard (MEES) Regulations – which set a minimum energy efficiency level for domestic private rented properties. Exemptions must be registered on the central PRS Exemptions Register and Vibrant can support landlords through the full exemptions process and your MEES Compliance Report.

How It works

1

Request your appointment

  • Use the button on this page to organise your EPC Plus assessment
2

Appointment

  • Receive a call from Vibrant’s scheduling team usually within 2 to 3 working days
3

Qualified Assessor visits property

  • An EPC Assessor will attend your property to conduct your EPC assessment – the appointment lasts approximately 20-45 minutes at your property and the Assessor requires access to every room and head & shoulder access to the loft
  • The Assessor will bring all necessary equipment with them
  • If you have already had energy efficiency works completed on your property, it would be useful to have any documentation to hand to show the Assessor
4

Report is created and sent

  • The report is compiled and emailed to you with recommendations, usually within 5 working days
  • The Government’s central register for EPC ratings is updated with the details of your new report and this will replace any existing EPC rating you may have
5

Improvements are recommended – with no obligation to go ahead with them

  • If you’d like a quote for the recommended works you just need to let Vibrant know
  • You will receive formal quotations for the works and confirm if you agree for them to go ahead. A project management fee will be payable to Vibrant if you choose them to manage this for you
  • Once agreed, Vibrant book in the works
6

Works completed

  • Works undertaken by approved and vetted SafeContractor contractors
  • Updated free EPC booked and completed (only if the project management service is taken out)
  • The Government’s central register for EPC ratings is updated with the details of your new report

Get up to £500 home energy cashback if you borrow from Santander to make energy-efficient home improvements using their trusted suppliers. Offer available to Santander mortgage and personal current account customers only. £250 home energy cashback if you borrow between £5,000 and £9,999. £500 home energy cashback if you borrow £10,000 or more. Terms and conditions apply. Any money borrowed on your mortgage will be secured against your home. All applications are subject to status. If you would like to find out more about the home energy cashback, and the borrowing options Santander have available, please click here. Offer can be withdrawn at any time.

Vibrant provided an excellent service from booking to completion. The assessor who visited our home was very friendly and knowledgeable, and carried out a thorough assessment of our property. After receiving our EPC Plus report, Vibrant took time out to explain the findings, and the different options available to us to help improve our property rating. It has given us plenty to think about, from updating our insulation, to the potential installation of solar panels, and which suppliers to use. I would highly recommend them!

Why Vibrant?

As an experienced supplier of EPCs to the residential sector, Vibrant completes tens of thousands each year. They pride themselves on their fast and efficient service, with 100s of assessors located nationwide. Vibrant never let their guard down, proving their worth having worked in partnership with many property companies with multiple branches nationwide.

If you have a complaint about any element of the EPC Plus and any other service received from Vibrant, please contact them on customerservices@vem.co.uk or write to them at the address below.

Request your free
EPC Plus today

Vibrant – Your Property Partner

2 Foxes Lane, Oakdale Business Park, Blackwood, Gwent NP12 4AB

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